Resetting Your Password
You can go to the login page and select the "Forgot your password" link.
This will take you to our password reset page. Simply enter the email for your account and we'll send an email with a link for you to reset your password.
That will take you to the Forgot Password page as shown here:
Enter your e-mail address for your Shopventory/Thrive account and hit "Send Reset Email."
Keep in mind, if you already have a Shopventory account, you do not need to create a new account. Simply use your Shopventory login info to access your information on Thrive.
Didn't receive the reset email?
Possible solutions:
You may have typed the wrong email or an old email. Double-check that that is the address used for Thrive Inventory and that it's spelled correctly in all lowercase.
The email was incorrectly marked as spam or junk mail and filtered by your email provider, check your spam folder.
If the email contains CAPS. Retype the email address in all lowercase characters.
It can take up to 5 minutes to receive the reset email.
If you have manually marked Thrive emails as spam in the past, it's possible your email address was added to a restricted list (we want to make sure we stay off of spam lists, so we take spam reports seriously). Please contact Customer Care if you suspect that's the case and none of the remedies above have helped.
If you don't find it, let us know using the chat button or via email at help@thrivemetrics.com and our Customer Care representatives will help you through the process.
Changing Your Password
To change your password, visit Settings>User Settings>Password as shown below.
