"What fields sync to Clover?"
Details on the fields that Thrive syncs to in your Clover devices can be found here:
"Where are my historic sales?"
When you first connect Clover to Thrive, we will automatically pull your historic Clover sales in order to backfill your sales history.
This is a massive transfer involving several terabytes of data per day, so Clover has measures in place to protect their servers from being overloaded by requests for historical, archived info.
You can think of it a bit like a library where Clover stores all the sales history for your account. They don't want a large team from Thrive in the library making copies and tying up their resources. So, we are only allowed a small amount of data at a time during the day, and a bit more data overnight once the library doesn't have many other people in it.
"How long will it take for all my sales to pull in?"
It really depends on a number of factors; everything from the amount of history you have to the number of new Clover accounts that sign up for Thrive.
The process usually takes a few days, but for larger accounts with lots of history, it can take over a week. Rest assured, we are catching up on all the history, and even within the restrictions, Thrive is far outpacing the rate of new data being created.
We continue to work with our partners at Clover to provide the best possible experience, and we look forward to improvements in their infrastructure that allow for increased limits in the future!
"Why can’t I log into Thrive on my Clover device?"
If you can't access the Thrive app on your Clover device, try the following steps:
1. If you see a "login" link in the error message, click there!
2. Kill the app with the window switcher and open it up again.
4. Reboot the Clover station.
If none of those approaches work, you should still be able to access Thrive on any other device by navigating to https://cloud.thrivemetrics.com/account/login in your web browser.
"What does 'Variants Not Supported' mean?"
This notification simply means that products with variants are not included in your current Clover service plan. Thrive cannot overwrite Clover's restrictions per the terms of our agreement with Clover.
To see which Clover plan you are currently on, click here. Or by logging into Clover, clicking Account>Account & Setup>Service Plan. For more details on what your Clover plan provides in detail, you will need to reach out to Clover directly.
"I just got a new/replacement Clover device, what do I do next?"
It’s very common for Clover to send a new physical device and Merchant ID (MID). Before you start selling, follow these very important steps:
"What are the recommended settings for Clover?"
Use the left navigation bar from the main Clover Dashboard (website) and click Inventory > Setup.
✅ Enable "Track Stock"
✅ Enable "Update item counts after each sale"
It will look like this:
With syncing enabled in Thrive, we will act as your primary database and control stock counts in Clover. Leaving the second option enabled allows stock counts to update immediately after sales, with no delay.
Remember, make all inventory changes/updates/additions directly in Thrive rather than Clover! Read more about Thrive syncs by clicking below: