In this article, you will learn:

  • How to Import inventory to Thrive Inventory by Shopventory from an external Sales Channel

  • How to Export inventory out of Thrive Inventory to an external Sales Channel

  • Manually sync an individual product to a sales channel

Imports and Exports are time consuming and recommended to be done after hours. Depending on the number of SKUs involved, the process could take several hours to complete.

Video guides on how to import, export, and manually sync at the bottom of the article


Import from Sales Channel into Thrive Inventory

On an import, we are using the catalog in the sales channel to overwrite what is inside of Thrive Inventory. The flow of information is as such:

Sales Channel ===> Thrive Inventory

IMPORTANT: Imports are hard overwrites of all information in Thrive Inventory with the information inside your sales channel. An Import will use the info in your sales channel to overwrite Thrive Inventory descriptions, images, notes, costs, prices, everything!

  1. Go to the Locations and Integrations tab in the Settings section of Thrive Inventory.

  2. Find the integration you wish to import from and click on the integration name.

  3. Click on the gear wheel in the top right corner and select the "Import from integration" option. Then click 'Import from sales channel to all mapped locations'

Once you select 'Import,' you will see this prompt:

Most times, both answers will be yes.

If there is any reason you do not want the quantities synced, press 'No' on the second question

Once you hit 'Finish', you will see a final warning before being able to click 'Yes, run the import'

Click 'Yes, run the import' to begin importing items!

The import can take several hours depending on internet speed and amount of SKUs.

The import process is not selective (meaning it overwrites all information) and cannot be undone, so be sure that your POS provider has the correct information before importing!


How to EXPORT information from Thrive Inventory to your sales channel:

On an export, we are using the catalog in Thrive Inventory to overwrite what is inside of your sales channel (aka POS). The flow of information is:

Thrive Inventory ===> Sales Channel

This is done in the 'Locations and Integrations' tab in the 'Settings' section of Thrive Inventory.

  1. Once in Locations & Integrations tab, click the sales channel into which you would like to export inventory

  2. In the window that pops up after clicking the sales channel, click the gearwheel in the middle, in 'Mapped Locations'

  3. Click Export inventory to sales channel

  • When syncing is on, any changes in inventory catalog and quantities in Thrive Inventory will automatically push out to your point of sale system.

  • This is an ongoing process until those options are disabled. This means that once you leave them on, you should switch to making all changes, updates, and additions to inventory in Thrive Inventory going forward.


Manually sync an individual product to a sales channel

You can force a Product to export from the Thrive Inventory interface if you need to see it in your point of sale right away.

The flow of information is:

Thrive Inventory ===> Sales Channel

  1. This is done from the Products & Variants tab.

  2. Click on the Product Name to open the Edit Product panel. 

  3. Click on the gear wheel at the top of the panel and click on Sync product to all integrations:

  • This will export the Product from Thrive Inventory to your point of sale immediately.

  • If you have multiple products that need to be pushed out, we recommend following the instructions in our Products not Syncing article.

  • As a last resort, You can force an export of all products at once. Learn more

  • This should not be a regular procedure. Saving the changes should push them out to the point of sale. Manually syncing is a step you can take to troubleshoot a Product that may be having issues. 

  • Please contact Customer Care if you have any issues with Products not pushing out to the point of sale after trying a manual sync.


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