All Collections
How-To's & FAQs
Common Questions
"Authentication Credentials Not Provided" Error
"Authentication Credentials Not Provided" Error
Simply log out and log back in
Valerie avatar
Written by Valerie
Updated over a week ago

The simple fix is to first try and refresh your page.

If that doesn't work, log out of Thrive and log back in. This will reset your authorization token and should get you up and running again.

The cause of this issue can be different things. Essentially, the error message means that your browser is not authorized to complete the task you are trying to accomplish.

If this error happens frequently (like multiple times in one day), start a chat with us and we can provide additional troubleshooting tips!

Related Articles

Still have questions? We are here to help!

Start a chat with us by clicking the chat bubble at the bottom-right of this page.

Did this answer your question?