WooCommerce Troubleshooting
Troubleshooting steps for common WooCommerce errors and known issues
Valerie avatar
Written by Valerie
Updated over a week ago

The vast majority of users can easily connect WooCommerce to Thrive Inventory by Shopventory with no additional setup, WordPress can be a pretty complex system in some cases. 

Depending on your setup, there may be a few adjustments that need to be made in order to meet the minimum requirements for Thrive Inventory.

Here are a few things to check:

  1. Verify the spelling of your site URL. Note that http:// is not the same as https:// so be sure to use the correct one!

  2. Make sure you are using WooCommerce version 3.0 or above. — Any earlier versions are not supported by Thrive Inventory.

  3. Review your installed Plug-ins. — Plug-ins (especially security plugins) may interfere with Thrive Inventory's access to the WooCommerce inventory.

  4. Check with your website hosting provider. (GoDaddy, BlueHost, Site5, etc.) — It may be that your hosting provider is blocking Thrive Inventory's access. They would have to add an exception for Thrive Inventory on their end. (See Below for the IP List to send over) 

Plug-ins known to cause issues

  • iThemes Security - Known to block Thrive Inventory. Please contact them to configure exceptions (see below) or disable the plugin.

  • Login to see add to cart and prices in WooCommerce - Needs to be disabled completely.

  • Sucuri - Known to block Thrive Inventory. Please contact them to configure exceptions (see below) or disable the plugin.

  • ANY Direct integration plugin between WooCommerce and a point-of-sale system.

    • For example, the Square for WooCommerce plugin does NOT work with Thrive Inventory since it sends conflicting updates between WooCommerce and the POS.

    • It's best to have both Square and WooCommerce connected directly to Thrive Inventory and discontinue third-party communication.

Hosting Provider IP List

Your hosting provider will likely ask which IP addresses need to be whitelisted (or permitted). Below are the Thrive Inventory IP Addresses that need access to WooCommerce to manage inventory:

Send that list over to your provider and they should be able to add exceptions for Thrive Inventory. 

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