The main difference
Active products will appear on your integration and will be available for sale
Inactive products will NOT be available on your integration. It will still be available on the Inventory page on Thrive.
Use Case Examples
If you have a retail store and you'd like to receive a product into inventory, but not sell it until a certain date, you can simply deactivate (set Inactive) the products for now. That will keep it from appearing on the point of sale but will track it in Thrive.
If you have a restaurant/bar/café, you likely don't want your employees to be able to sell raw ingredients to your Customers. Simply mark those products as Inactive. Thrive will still track them if they're used in Bundles and/or received manually.
Some businesses even prefer to track things like office supplies and cleaning products via Thrive Inventory.
There are a number of reasons from seasonality to recalls, to weekend-only specials. Thrive Inventory gives you the control to determine what inventory is and is not for sale.
NOTE: Some sales integrations, like Square, allow items to sync without any active locations. In these cases, inactive items will still appear in your Square web dashboard. They will not be enabled at any locations, however, or be available for customers at your point of sale.
Things to remember
When a product is made Inactive, the tie is severed between Thrive inventory and the integration. That means when the item is switched back to Active, it will override any changes that were made to the item within the integration.
Depending on the integration, deactivating a product in Thrive can delete the product from the integration entirely. Before deactivating numerous products, we recommend testing one product so you can see the effects before applying it to numerous products. This can result in product reviews being deleted for the product in the case of BigCommerce.
For more information on how Thrive Inventory syncs with integrations, check out the article: How Thrive Syncs
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