Importing inventory information is part of the initial connection process, but inventory information can also be imported to Thrive afterward.
NOTE: This is a manual process that is only recommended for initial setup. It should ideally NOT be a regular practice.
What this will do
This process will pull inventory information from your integration into Thrive.
Importing is not selective. It reads ALL inventory information from your integration and writes it to Thrive.
If there is a product that already exists in both systems and is syncing between the two, it will not be duplicated.
Importing can take 5-60 minutes depending on the amount of inventory in your integration
Anywhere there is a disagreement of information between the fields we map to on the integration and Thrive, the integration will win.
For example, if you have the price of a product at $3 in your integration, but $2.99 in Thrive, by importing it will make both systems have the price of $3.
If your integration does not support partial quantities (for example .5 units in stock), this may set your Thrive quantities to ZERO. As of 12/16/19, Shopify has been known to do this when importing.
Up to 90 days of sales history
We can go back further, but you will need to contact our Customer Care Team for assistance with that.
Importing is NOT recommended as a regular practice. This is recommended for initial setup or in the case that an employee has accidentally entered inventory information into the point of sale/e-commerce system vs. in Thrive (as recommended).
How to Import:
Go to the Locations and Integrations tab in the 'Settings' section of Thrive.
Click on the integration name.
Click on the gear wheel at the top of the panel.
Select the Import option
On the following page, you'll be given the option for the inventory information you'd like to import. Simply select which matches your needs.
Different integrations have different options:
Clover, Shopify — Catalog, Costs, and Quantities
WooCommerce, Square — Catalog and Quantities (no costs)