How to Use Live Chat
The live chat button and its functions
Chris avatar
Written by Chris
Updated over a week ago

With Thrive, humans are here to help when you need us. The best way to contact us is by using the live chat button in Thrive Inventory: 

Starting a conversation

There are self-service options in the chat, but if you need to reach out to a human, or reference your previous conversations, you will see that option at the top:

  • The "Send us a message" button will start a brand new chat. To get you to the people to best assist, please select from the options shown and answer the questions to the best of your ability when prompted. This is one great way we have found to communicate answers as quickly and efficiently as possible. Of course, if your questions aren't answered along the way, you will be paired with the next available agent during our live chat hours.

  • The "See all your conversations" link will open up your full conversation history. You can follow up on any chats you've already started or just reference your past communications.

The Thrive Inventory Bot

If you ask a commonly asked question, the Thrive Inventory Bot may step in and offer a quick auto-response. Take a look and see if that answers your question. Those replies are set up by humans after all: 

If you don't reply at all to the Thrive Inventory Bot, we will assume the response is what you were looking for and the conversation will be closed out. Any response from you will reopen the conversation and send it to a human for review.

Incoming messages

When you get a chat from Thrive, you'll see a little notification badge on the chat button as well as a snippet of the message. Just click on the chat to open the message:

You may also have a pending message on a separate chat. Just look for red indicators to find unread content: 

Other chat functions

Within the main chat window, you can also search the Thrive Inventory Help Center to find articles and guides just like this one!

You can also find other helpful links as you scroll down. We're always looking to see what other tools we can add to help make life easier! 

Things to Note:

  • Live chat hours are Monday thru Friday 9 am to 8 pm Eastern (6 am to 5 pm Pacific).

    • See the top of the main chat screen for the most up-to-date schedule.

  • Live chat is usually the best option for contacting Thrive.

  • If you prefer email, you can always reach us at

  • Request a phone call via chat. Just let us know and we'll do our best to call within 24 hours!

  • Every conversation is saved. You can always go back and see previous chats.

  • Chat transcripts are automatically sent to your email. 

  • The chat button cannot be moved, hidden, fully dismissed, or disabled within Thrive Inventory, but please let us know if it is covering up anything important.

  • You can download the transcript of any chat by scrolling to the top of the conversation: 

As always, just let us know if you have any questions! We are here to help!

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Still have questions? We are here to help!

Start a chat with us by clicking the chat bubble at the bottom-right of this page.

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