This is a display issue in Square's web dashboard ONLY. In other words, your quantities are being managed correctly between Square and Thrive Inventory by Shopventory. The problem is with how Square is showing your quantities in their items list on squareup.com. This is an outstanding bug in Square and we are working with them to resolve it.
Good news: Your quantities are CORRECT! ✅
What this looks like:
Before Square receives a Thrive update:
After Square receives a Thrive update:
Quantities will go from a number to just a dash. (10 ➡️ - )
But if you go into the product, the stock history is correct and if you try to adjust inventory, the quantities will appear:
Quantities in the Square Register app will also be correct.
What does this mean for me?
This just means that the Square dashboard in Squareup.com will not show the quantity until Square corrects the issue. Quantities are correct, they're just not showing up on the item list. The quantities are correct in the Square Register app.
Do I need to change anything?
No. Just continue managing, creating, and editing all aspects of inventory in Thrive.
What is being done to fix this?
To be clear, Square has acknowledged this is a problem on the Square end. They have let us know they are working to resolve it, but Thrive has not been given a timeline. We will keep our Square users updated.
What should I do in the meantime?
For now, you can simply ignore the squareup.com quantity display. Thrive is managing quantities within Square. So the Thrive quantities are correct.
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