Scanning products is essential to running a business. Currently, you can use an external barcode scanner on the following features in Thrive:
*This feature is included on Professional plans and up.
Learn more about our plans and upgrading here.
(NOTE: Some grandfathered Standard plans allow scanning for Stocktakes. If you have questions about your current plan, please contact us!)
Supported Scanners
Customers have used many barcode scanners with Thrive, including:
TaoTronics TT-BS030
If you're using a scanner not on the above list, it might still be able to scan, even though it's not officially supported. Click here to learn more about those recommended scanners.
Below are some of the most common issues you may run into:
"I can't get my scanner to connect!"
Your operating system/browser may need to be updated. Ensure all your software is on the latest version.
Please double-check that your laptop/desktop/tablet supports Bluetooth and is a Bluetooth scanner.
Your scanner may require an app to work on your device. Make sure you are following the instructions in the user manual.
Individual scanner functions are outside of our control. If you have followed the steps in the manual, you may need to contact the manufacturer for help connecting.
"I have connected. I'm scanning, but nothing is happening."
Set the scanner to "Keyboard Mode" and "Add Enter Key" if those are offered.
Scanning is only supported inside Thrive Stocktakes, Purchase Orders, Internal Transfers, and Invoicing. This can only be accessed via a web browser.
NOTE: This is not the Barcode Scanner mobile app.
Make sure you are not using a Clover device.
NOTE: Clover does not give Thrive access to scanners on their tablets. You'll need a non-Clover laptop/desktop/tablet to use a supported barcode scanner.
Be sure you have selected a location and that the "Add products" button is enabled:
The barcode you scan on the product must match the number entered in Thrive's SKU or Barcode field.
Bundles cannot be added to a Stocktake. A Bundle's quantity depends on the quantities of its components.
If you scanned a product on a different page in the Stocktake, that will update, even though Thrive doesn't jump to that page. Supported scanners will chirp to indicate whether a scan was successful or unsuccessful. You can search for a product to confirm the updates visually.
"It's typing in the SKU/Barcode when I scan, rather than adding quantities."
The scanner pretends to be a keyboard in Thrive. Make sure you don't have your cursor active in a text field. If you click on any blank white space in a Stocktake, that should deselect any text fields, allowing you to scan normally.
"I can scan, but the product is not being added."
Be sure you are scanning a product that already exists in Thrive. New products cannot be created via a Stocktake. Stocktakes are meant to count existing items.
Bundles cannot be added to a Stocktake since a bundle's quantity depends on the quantities of its components.
Set the scanner to "Keyboard Mode" if that is offered.
The barcode you are scanning may not be entered into Thrive's SKU or Barcode field.
If you scanned a product on a different page in the Stocktake, that will update, even though Thrive doesn't jump to that page. Supported scanners will chirp to indicate whether a scan was successful or unsuccessful. You can search for a product to confirm the updates visually.
Still needing help with your scanner?
Be sure to check with the manufacturer for their troubleshooting guides and FAQs. For example, here's a great FAQ from Socket on their S700, S730, and S740 scanners.