Thrive Inventory by Shopventory now supports using a barcode scanner as part of our Stocktakes, Invoicing, and Purchase Orders features. Scanning on Invoicing and Purchase Order (including Internal Transfers) is only available for users on Professional plans and above (learn more about upgrading your plan here).

Thrive Inventory customers have used many barcode scanners with us. Some scanners include:

Below are some of the most common issues you may run into:


"I can't get my scanner to connect!"

  • If you're using a scanner that's not on the above list, it might still be able to scan, but it's not officially supported by your computer. 

  • Your operating system/browser may be out of date. Make sure all your software is current.

  • Make sure the laptop/desktop/tablet you are using supports Bluetooth if you're using a Bluetooth scanner. 

  • Your scanner may require an app to work on your device. Make sure you are following the instructions in the user manuals below.

  • The Thrive Inventory team can't really help with connecting the scanner. Those are hardware functions outside our control. If you have followed the steps in the manual, you may need to contact the manufacturer for help connecting.


"I have connected. I'm scanning, but nothing is happening."

  • Barcode scanning on Stocktakes is included as part of the Thrive Inventory Standard plan or above. You can view our current pricing and plan information on our Pricing Page. Check your subscription on the Billing settings page in Thrive Inventory. 

  • Scanning is only supported inside of Thrive Inventory Stocktakes, Purchase Orders, Internal Transfers, and Invoicing (depending on your plan). This can only be accessed via a web browser. Note, this is not the Barcode Scanner mobile app.

  • Make sure you are not using a Clover device. Clover does not give Thrive Inventory access to scanners on their tablets. You'll need to use a non-Clover laptop/desktop/tablet to use a supported barcode scanner.

  • Set the scanner to "Keyboard Mode" if that is offered. 

  • Be sure you have selected a location and that the "Add products" button is enabled:

     

  • The barcode you are scanning on the product must match the number entered in the SKU or Barcode field in Thrive Inventory.

  • Bundles cannot be added to a Stocktake. A Bundle's quantity depends on the quantities of its components. 

  • If you scanned a product that's on a different page in the Stocktake, that will update, even though Thrive doesn't jump to that page. Supported scanners will chirp to indicate whether a scan was successful or unsuccessful. You can search a product to confirm the updates visually.


"It's typing in the SKU/Barcode when I scan, rather than adding quantities."

  • The scanner pretends to be a keyboard in Thrive Inventory. Make sure you don't have your cursor active in a text field. If you click on any blank white space in the Stocktake, that should deselect any text fields, that should allow you to scan normally.


"I'm able to scan, but the product is not being added."

  • Be sure you are scanning a product that already exists in Thrive Inventory. New products cannot be created via a Stocktake. Stocktakes are meant to count existing items.

  • Bundles cannot be added to a Stocktake. A Bundle's quantity depends on the quantities of its components. 

  • Set the scanner to "Keyboard Mode" if that is offered. 

  • The barcode you are scanning, may not be entered into Thrive's SKU or Barcode field.

  • If you scanned a product that's on a different page in the Stocktake, that will update, even though Thrive Inventory doesn't jump to that page. Supported scanners will chirp to indicate whether a scan was successful or unsuccessful. You can search a product to confirm the updates visually.



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