Before you make the change...
We never want customers to have a bad experience, and we'd hate to lose your business. If you're having issues, the chat button in the lower right-hand corner of the page goes to actual humans in the U.S. who are ready and trained to help.
If there's a reason you're canceling a paid plan, we'd love to hear your feedback. And if you gave us a shot to address the issue, we'd love to do whatever we can to help!
Like any small business, our customers are our livelihood and everyone who asks for help gets an answer. You can also email us at help@thrivemetrics.com.
(or just click the live chat button)
On this page:
What is "Basic" service?
The Free Basic plan includes the following functions:
Dashboard Insights
Catalog management with SKU creation
Profit Margin Reporting & Analysis
Sales Reports (up to 30 days)
Inventory History (up to 30 days)
1 Location/Integration
1 User
Processing for 100 transactions per month (unlimited transactions on paid plans)
NOTE: You must log in at least once every 30 days to keep the reports coming. We will stop pulling information if there are no logins for 30 days or more.
What you DON'T get on Basic
The Free Basic plan does not include:
Real-time syncing (accounts on Free Basic will sync up to 6 times per day)
Making the switch
To cancel a paid plan and move to Basic, you'll have to visit the Billing Info section of the Settings tab in your Thrive account. Once you cancel your plan, you will not be billed for our service moving forward on that account.
Note: Deleting or uninstalling the Thrive Inventory by Shopventory app from your device DOES NOT cancel your subscription.
Depending on your Billing Provider, the process could be a bit different.
For Stripe/Shopify/Square Billing:
Simply click on the Change Plan button, then select the "Free Basic" option from the options panel to discontinue your paid plan.
For Clover Billing:
Simply click on the Change Plan button and you will be rerouted to Clover. Click the “Go to Clover” button and sign in (if prompted).
Click the ellipsis (…) and select “Change Subscription” as shown here:
Manually select the "Add-On Location" option. This is equivalent to our Free Basic plan noted above.
Things to Note:
We do offer a money-back guarantee within the first 30 days of paid service. With our one-time 30-day free trial, that means 60 days of risk-free usage of Thrive Inventory.
If you decide to come back, you can upgrade again to a current plan at any time.
If you disconnect your POS integration from Thrive Inventory or request to have your account disabled, your inventory history will disappear and cannot be recovered.
To remove Thrive Inventory from your device, you'll have to visit your point of sale provider's app store or contact your point of sale provider to uninstall the Thrive Inventory by Shopventory app.
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Still have questions? We are here to help!
Start a chat with us by clicking the chat bubble at the bottom-right of this page.