Before you make the change...
We never want customers to have a bad experience, and we'd hate to lose your business. If you're having issues, the chat button in the lower right-hand corner of the page goes to actual humans in the U.S. who are ready and trained to help.
If there's a reason you're canceling a paid plan, we'd love to hear your feedback. And if you gave us a shot to address the issue, we'd love to do whatever we can to help!
Like any small business, our customers are our livelihood and everyone who asks for help gets an answer. You can also email us at firstname.lastname@example.org.
(or just click the live chat button)
On this page:
What is "Basic" service?
The Free Basic plan includes the following functions:
Catalog management with SKU creation
Profit Margin Reporting & Analysis
Sales Reports (up to 30 days)
Inventory History (up to 30 days)
Processing for 100 transactions per month (unlimited transactions on paid plans)
NOTE: You must log in at least once every 30 days to keep the reports coming. We will stop pulling information if there are no logins for 30 days or more.
What you DON'T get on Basic
The Free Basic plan does not include:
Real-time syncing (accounts on Free Basic will sync up to 6 times per day)
Making the switch
To quit a paid plan and move to Basic, you'll have to visit the Billing Info section of the Settings tab in your Thrive account.
Note: Deleting or uninstalling the Thrive Inventory by Shopventory app from your device DOES NOT cancel your subscription.
Simply click on the Change Plan button, then select the "Free Basic" option from the options panel to discontinue your paid plan.
If you are unable to downgrade or unsure how, please contact us!
Note: We do offer a money-back guarantee within the first 30 days of paid service. With our one-time 30-day free trial, that means 60 days of risk-free usage of Thrive Inventory.
With that being said, you can upgrade again to a current plan at any time.
IMPORTANT: If you disconnect your POS integration from Thrive Inventory, or request to have your account disabled, your inventory history will disappear and cannot be recovered.
To remove Thrive Inventory from your device, you'll have to visit your point of sale provider's app store or contact your point of sale provider to uninstall the Thrive Inventory by Shopventory app.
Still have questions? We are here to help!
Start a chat with us by clicking the chat bubble at the bottom-right of this page.