"The updates I made in Thrive Inventory aren't pushing out to my merchant account integration (Clover, Square, Shopify, etc.)" :

1. Check to see that the Products are Active.

This is the default setting, but if your Products are inactive they won't be visible to your integration.

NOTE: the "Active" setting applies to ALL variants of the product.

  • For users on PayPal Here, check to ensure a price is entered. An item without a price will not be successfully received by PayPal Here. 

2. Check to see that the proper merchant account integration is enabled.

In the Locations section, make sure that the proper location(s) are enabled, and the integration(s) at those locations are turned on as well. If you see the words "No enabled integrations," that means the product isn't syncing to any merchant accounts connected to that location.

Once you click "No enabled integrations," you'll see a popup that will allow you to enable it. Simply save your changes and your Product will be pushed to your POS.

3. Check to see that Thrive Inventory is set to Sync properly:

The Sync settings must be turned to 'ON' for items to auto sync to a sales channel. If they are set to OFF, no changes will sync over.

4. Try a manual sync

Click on the product name in the inventory screen to bring up the Edit panel, and then on the gear wheel in the top right corner. Choose "Sync Product to integrations."

This will force another push from Thrive Inventory to the integration(s) enabled for the Product.

Check your integration again in a couple of minutes (it can take up to 10 minutes).

5. Log into your integration's web interface to see if the Products are there.

Oftentimes, Products push over from Thrive Inventory to the point of sale provider or backend of the e-com platform, but the Products don't go from their servers to the point of sale device or the website itself. 

If you log in to your merchant account provider's website and everything looks good, it will just be a matter of waiting for your provider to update your device. It shouldn't be long now!

If what you see in Thrive Inventory doesn’t match what you’re seeing in your provider’s web portal, check the list of special cases below.

6. Push All Un-synced Products task

If many products need syncing, you can run the 'push all un-synced' task that can be found under settings -- advanced. More on the Pushing All Unsynced Products.

Once the process is complete, check the web dashboard for your POS again.

  • For PayPal Here, Product names have a 60-character limit. If you have any long Product names in your account, please shorten these and try syncing again.

  • For Shopify, variants must have a price before they will sync.

  • For Clover, if you're trying to sync a Product with variants, be sure your Clover plan supports Products with variants. Learn more here.

  • For BigCommerce, products must have weight

  • Additional steps for WooCommerce users can be found here: 

Still a no-go?

If you’ve taken all the steps above and are still not seeing the changes you made in Thrive Inventory on your POS provider's website, let us know! Click on the chat button in Thrive Inventory or send us an email at help@shopventory.com! Be sure to include the name of the product(s) that isn't syncing.

We are here to help!

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