PRO TIP: You can use Ctrl-F (⌘-F on a Mac) to try and search for keywords.
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Frequently Asked Questions:
"I have general questions about the app. Can I get an overview?"
- Read a quick overview of our features here!
- If you want to see the app in action, watch our Shopventory 101 video tour.
- Personalized Training Sessions are available if you need a one-on-one demo to help you set up your account. (starting at just $199)
- For a live demo, attend a FREE regular Shopventory 101 session.
- You can also start a live chat with a Shopventory rep
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"Changes I made in Shopventory aren't showing up in my point of sale"
- Here's a helpful checklist to make sure all the settings are correct: Products Not Syncing
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"Can I print my labels/barcodes with Shopventory?"
- Yes! You can download label-sized PDF's with visual Barcodes and print labels. Learn more
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"Can I upload new inventory in bulk?"
- Yes! The Bulk Upload tool is available in the "Actions" button on the Products & Variants page. Learn more
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"What is a Variant?"
- A variant is simply a version of a product. (e.g. a T-Shirt that comes in different sizes). Learn more
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"The category filter buttons don't work."
- Log out and back in, and they'll be good as new!
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"What should my sync settings be?"
- Turning sync 'ON' means Shopventory pushes info out to your register.
- Turning sync 'OFF' means Shopventory doesn't push any inventory information.
- Check out this guide to the integration settings.
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"How do I edit my inventory?"
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"I can't log in!"
- First, make sure you're on https://shopventory.com/login
- Try resetting your password.
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"How do I update my account/billing settings?"
- If you need to update your plan or billing settings, you can do that in the 'Billing Information' settings in your Shopventory account.
- Here's a quick guide to all things billing.
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"Can I get a free trial extension?"
- Start a chat or contact us, we'll take a look at your account and see what we can do!
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"Can my partner/employee have their own login?"
- Yes! Learn how to do it here.
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"Can you explain the billing?"
- Take a quick look at the 'Billing Information' settings in your Shopventory account.
- You should only have one paid subscription. All others should be on the Free Basic plan.
- Here's a quick guide to all things billing.
- Here are the details on Shopventory pricing.
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"What's included in the Free/Starter/Standard Plan?"
- What's Included in the Free Basic Plan?
- You can view our current pricing and plan information on our Pricing Page.
- Here's a quick guide to all things billing.
- Here are the details on Shopventory pricing.
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"I don't think Shopventory is for me. How do I cancel my trial/plan?"
- Sorry to hear that! Let us know if you need help.
- Here is a guide to downgrading your service.
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"My products aren't syncing to my point of sale"
- We have a checklist for that! Check it out.
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"Why does Shopventory seem slow?"
- If you're on a Clover device, those run a pretty old version of Android. So we recommend using a laptop or desktop to access Shopventory.com from the browser.
- If you're working with a very large inventory (15k products or more), loading all that data may take a minute. Our partners only allow us to process data at a certain rate.
- Otherwise, please start a chat or contact us to tell us about it.
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"How long does Shopventory take to sync with my POS?"
- Changes made in Shopventory reflect in the point of sale within 2-3 min on average, 10 min max.
- Sales made in the point of sale are reflected in Shopventory within 2-3 min on average, (99% in under 10 min), 6 hours max.
- Changes made in the point of sale provider's inventory system: NEVER
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"I can't download a PDF/CSV"
- Clover devices do not allow downloads. Use your laptop/desktop/tablet and go to https://shopventory.com/ to access Shopventory and download files.
- Check your downloads folder in your browser settings.
- Try a different browser.
- Still can't get it? Start a chat or contact us.
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"How do I delete/disconnect a merchant account integration?"
- That has to be done by a Shopventory administrator.
- Just start a chat conversation and let us know which merchant account integration you'd like removed.
- Note that deleting a merchant account integration will not delete the corresponding inventory from Shopventory.