PRO TIP: You can use Ctrl-F (⌘-F on a Mac) to try and search for keywords.

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Frequently Asked Questions:

"I have general questions about the app. Can I get an overview?"

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"Changes I made in Shopventory aren't showing up in my point of sale"

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"Can I print my labels/barcodes with Shopventory?"

  • Yes! You can download label-sized PDF's with visual Barcodes and print labels. Learn more

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"Can I use a barcode scanner with Shopventory?"

  • Shopventory's Stocktakes function does offer the ability to do a count using a barcode scanner if you are on the Standard plan or above. Learn more
  • Shopventory also offers a free Barcode Scanner mobile app that can use your phone's camera to scan barcodes and update quantities. Learn more
  • A scanner can also be used as a substitute for a keyboard when using Shopventory. Learn more

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"Can I upload new inventory in bulk?"

  • Yes! The Bulk Upload tool is available in the "Actions" button on the Products & Variants page. Learn more

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"What is a Variant?"

  • A variant is simply a version of a product. (e.g. a T-Shirt that comes in different sizes). Learn more

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"The category filter buttons don't work."

  • Log out and back in, and they'll be good as new!

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"What should my sync settings be?"

  • Turning sync 'ON' means Shopventory pushes info out to your register.
  • Turning sync 'OFF' means Shopventory doesn't push any inventory information.
  • Check out this guide to the integration settings.

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"How do I edit my inventory?"

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"I can't log in!"

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"How do I update my account/billing settings?"

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"Can my partner/employee have their own login?"

  • Yes! Learn how to do it here.

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"Can you explain the billing?"

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"I don't think Shopventory is for me. How do I cancel my trial/plan?"

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"My products aren't syncing to my point of sale"

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"Why does Shopventory seem slow?"

  • If you're on a Clover device, those run a pretty old version of Android. So we recommend using a laptop or desktop to access Shopventory.com from the browser.
  • If you're working with a very large inventory (15k products or more), loading all that data may take a minute. Our partners only allow us to process data at a certain rate.
  • Otherwise, please start a chat or contact us to tell us about it.

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"How long does Shopventory take to sync with my POS?"

  • Changes made in Shopventory reflect in the point of sale within 2-3 min on average, 10 min max.
  • Sales made in the point of sale are reflected in Shopventory within 2-3 min on average, (99% in under 10 min), 6 hours max. 
  • Changes made in the point of sale provider's inventory system: NEVER

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"I can't download a PDF/CSV"

  • Clover devices do not allow downloads. Use your laptop/desktop/tablet and go to https://shopventory.com/ to access Shopventory and download files.
  • Check your downloads folder in your browser settings.
  • Try a different browser.
  • Still can't get it? Start a chat or contact us.

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"How do I delete/disconnect a merchant account integration?"

  • That has to be done by a Shopventory administrator. 
  • Just start a chat conversation and let us know which merchant account integration you'd like removed.
  • Note that deleting a merchant account integration will not delete the corresponding inventory from Shopventory.
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