Below are answers to some of our most frequently asked questions. Pro-Tip: You can use Ctrl-F (⌘-F on a Mac) to try and search for keywords.


"I have general questions about the app. Can I get an overview?"


"Changes I made in Thrive Inventory aren't showing up in my point of sale"


"Can I print my labels/barcodes with Thrive Inventory?"

  • Yes! You can download label-sized PDF's with visual Barcodes and print labels.


"Can I use a barcode scanner with Thrive Inventory?"

  • Thrive Inventory's Stocktakes function does offer the ability to do a count using a barcode scanner if you are on the Standard plan or above.

  • Thrive Inventory also offers a free Barcode Scanner mobile app that can use your phone's camera to scan barcodes and update quantities.

  • A scanner can also be used as a substitute for a keyboard when using Thrive Inventory.


"Can I upload new inventory in bulk?"

  • Yes, a Bulk Upload tool is available in the "Actions" button on the Products & Variants page.


"What is a Variant?"

  • A variant is simply a version of a product. For example, a t-shirt could be your main product, and the the different sizes it comes in would be the variants.


"The Category filter buttons don't work."

  • Log out and back in, and they'll be good as new!


"What should my sync settings be?"

  • Turning sync 'ON' means Thrive Inventory pushes info out to your register.

  • Turning sync 'OFF' means Thrive Inventory doesn't push any inventory information.

  • Check out this guide to the integration settings.


"How do I edit my inventory?"


"I can't log in!"


"How do I update my account/billing settings?"


"Can my partner/employee have their own login?"

  • Yes! Learn how to add them here.


"Can you explain the billing?"


"I don't think Thrive Inventory is for me. How do I cancel my trial/plan?"


"My products aren't syncing to my point of sale"


"Why does Thrive Inventory seem slow?"

  • If you're on a Clover device, those run a pretty old version of Android. So we recommend using a laptop or desktop to access Shopventory.com or ThriveMetrics.com from the browser.

  • If you're working with a larger inventory (15k products or more), loading all that data may take a minute. Our partners only allow us to process data at a certain rate.

  • Otherwise, please start a chat or contact us to tell us about it and we can troubleshoot.


"How long does Thrive Inventory take to sync with my POS?"

  • Changes made in Thrive Inventory reflect in the point of sale within 2-3 min on average, 10 min max.

  • Sales made in the point of sale are reflected in Thrive Inventory within 2-3 min on average, (99% in under 10 min), 6 hours max. 

  • Changes made in the point of sale provider's inventory system: NEVER


"I can't download a PDF/CSV"

  • Clover devices do not allow downloads. Use your laptop/desktop/tablet and go to shopventory.com to access your account and download files.

  • Check your downloads folder in your browser settings.

  • Try a different browser.

  • Still can't get it? Start a chat or contact us.


"How do I delete/disconnect a merchant account integration?"

  • That has to be done by a Thrive Inventory administrator. 

  • Just start a chat and let us know which merchant account integration you'd like removed.

    • Note: Deleting a merchant account integration will not delete the corresponding inventory from Thrive Inventory.


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