Below are answers to some of our most frequently asked questions.
Pro-Tip: You can use Ctrl-F (⌘-F on a Mac) to try and search for keywords.
I have general questions about the app. Can I get an overview?
Changes I made in Thrive aren't showing up in my point of sale
Here's a helpful checklist to make sure all the settings are correct.
Can I print my labels/barcodes with Thrive?
Yes! You can download label-sized PDFs with visual Barcodes and print labels.
Can I use a barcode scanner with Thrive?
Can I upload new inventory in bulk?
Yes, a Bulk Upload tool is available in the "Actions" button on the Products & Variants page.
What is a Variant?
A variant is simply a version of a product. For example, a t-shirt could be your main product, and the different sizes it comes in would be the variants.
The Category filter buttons don't work.
Log out and back in, and they'll be as good as new!
What should my sync settings be?
Turning sync 'ON' means Thrive pushes info out to your register.
Turning sync 'OFF' means Thrive doesn't push any inventory information.
Check out this guide to the integration settings.
How do I edit my inventory?
I can't log in!
How do I update my account/billing settings?
Can my partner/employee have their own login?
Yes! Learn how to add them here.
Can you explain the billing?
I don't think Thrive is for me. How do I cancel my trial/plan?
Sorry to hear that! Let us know if you need help.
Here is a guide to downgrading your service.
My products aren't syncing to my point of sale
We have a checklist for that! Check it out.
Why does Thrive seem slow?
If you're on a Clover device, those run a pretty old version of Android. So we recommend using a laptop or desktop to access ThriveMetrics.com from the browser.
If you're working with a larger inventory (15k products or more), loading all that data may take a minute. Our partners only allow us to process data at a certain rate.
How long does Thrive take to sync with my POS?
Changes made in Thrive reflect in the point of sale within 2-3 min on average, 10 min max.
Sales made at the point of sale are reflected in Thrive within 2-3 min on average, (99% in under 10 min), 6 hours max.
Changes made in the point of sale provider's inventory system: NEVER
I can't download a PDF/CSV
Clover devices do not allow downloads. Use your laptop/desktop/tablet and go to ThriveMetrics.com to access your account and download files.
Check your downloads folder in your browser settings.
Try a different browser.
How do I delete/disconnect a merchant account integration?
That has to be done by a Thrive administrator.
Just start a chat and let us know which merchant account integration you'd like removed.
NOTE: Deleting a merchant account integration will not delete the corresponding inventory from Thrive.
How can I be informed about potential system outages on Thrive?
Get informed (via email) of any system outages with Thrive by subscribing to updates or checking the status here.