Pro-Tip: You can use Ctrl-F (⌘-F on a Mac) to try and search for keywords.

Read a quick overview of our features here!

If you want to see the app in action, watch our Thrive 101 video tour.

Personalized Training Sessions are available if you need a one-on-one demo to help you set up your account (starting at just $199). 

You can also start a live chat with a Thrive rep.

Here's a helpful checklist to make sure all the settings are correct.

Yes! You can download label-sized PDFs with visual Barcodes and print labels.

Use a barcode scanner on Stocktakes, Invoices, Purchase Orders, and Internal Transfers.

Thrive also offers a free Barcode Scanner mobile app that can use your phone's camera to scan barcodes and update quantities.

A scanner can also be used as a substitute for a keyboard when using Thrive.

Yes, a Bulk Upload tool is available in the "Actions" button on the Products & Variants page.

A variant is simply a version of a product. For example, a t-shirt could be your main product, and the different sizes it comes in would be the variants.

Log out and back in, and they'll be as good as new!

Turning sync 'ON' means Thrive pushes info out to your register.

Turning sync 'OFF' means Thrive doesn't push any inventory information.

Check out this guide to the integration settings.

Editing products or variants

Editing quantities

First, make sure you're on ThriveMetrics.com.

Try resetting your password. 

If you need to update your plan or billing settings, you can do that in the 'Billing Information' settings in your Thrive account.

Here's a quick guide to all things billing.

Yes! Learn how to add them here.

Take a quick look at the 'Billing Information' settings in your Thrive account. 

You should only have one paid subscription. All others should be on the Free Basic plan.

Here's a quick guide to all things billing.

Here are the details on Thrive pricing.

Sorry to hear that! Let us know if you need help.

Here is a guide to downgrading your service.

We have a checklist for that! Check it out.

If you're on a Clover device, those run a pretty old version of Android. So we recommend using a laptop or desktop to access ThriveMetrics.com from the browser.

If you're working with a larger inventory (15k products or more), loading all that data may take a minute. Our partners only allow us to process data at a certain rate.

Otherwise, please start a chat or contact us to tell us about it and we can troubleshoot.

Changes made in Thrive reflect in the point of sale within 2-3 min on average, 10 min max.

Sales made at the point of sale are reflected in Thrive within 2-3 min on average, (99% in under 10 min), 6 hours max. 

Changes made in the point of sale provider's inventory system: NEVER

Clover devices do not allow downloads. Use your laptop/desktop/tablet and go to ThriveMetrics.com to access your account and download files.

Check your downloads folder in your browser settings.

Try a different browser.

Still can't get it? Start a chat or contact us.

That has to be done by a Thrive administrator. 

Just start a chat and let us know which merchant account integration you'd like removed.