Having trouble logging in?

Here is the most common error message:

If you're seeing this, it means that either the email entered is invalid OR the password is incorrect.

Here's what you can do:

  • Make sure you're entering the email you signed up for Shopventory with.
    NOTE: Your Shopventory credentials are different from those you use to access your merchant account (Square, Clover, etc.)
  • Check that your email is spelled correctly. (Emails are NOT case-sensitive).
  • Double-check your password spelling. (Passwords ARE case-sensitive).
  • Make sure Caps Lock is off.
  • Make sure you're not already signed in on another tab in your browser.
  • Refresh your browser cache.
  • If you need to, reset your password.
  • Try another browser (e.g. Google Chrome).

If you can login but your account is empty, your browser may be automatically signing you in under a different account which isn't connected to your POS. Log out and sign in with a different email.

Note that older operating systems (ie. Windows 7 & 8) may not be compatible with our system for some browsers.


Still having trouble? Let us know! We are here to help!

Did this answer your question?