Thrive and Square both have many product fields and there are some differences between the two platforms. When you first connect your Square account to Thrive, you have the option to import your product catalog (from Square). However, Thrive won't import all fields since Square places restrictions on what exactly we can import.
Here are the product fields Thrive import when you first connect your Square account and import your catalog (please note if the product field is not listed, we will not sync it):
Certain fields in Square are only available on specific Square plans. For example, the GTIN field is only currently available on the Square for Retail Plan. In order to see if a product field is available in your Square account, please review this article from Square.
Once you've connected and imported your catalog from Square to Thrive, Thrive will now sync updates to product fields to your Square account. More information on how Thrive syncs can be found here.
Below are the fields we sync in real-time along with a few notable ones that we do not sync:
Things to Note:
Square only allows one Category to sync over from Thrive.
We manage 'Fixed' pricing from our interface, but if you would like to use 'per unit' pricing with Square, read more here.
Anything deleted from Thrive will be deleted from Square, even for partially mapped locations. This is because Square only has one category/tax rate/item, and that item is either enabled or disabled at various locations. To reiterate, even if it’s partially mapped, if you delete any information from Thrive it will get deleted from all Square locations.
When Square is connected, ALL items added into Thrive will appear on Square’s Dashboard, even if the item is disabled in Thrive, or enabled (in Thrive) to another location/integration etc.
If you have questions about a particular field syncing, please refer to this guide first as it will have the most up-to-date information.
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