Thrive is continually improving. The software requires consistent maintenance and upgrades to ensure performance and security.
For the best experience, access Thrive on a laptop or desktop computer with the most recent operating system, ample screen size (minimum 7 inches), a fast internet connection, and an up-to-date browser.
NOTE: Windows 7 and 8 are being deprecated (phased out) by Microsoft and are NOT considered recent operating systems.
We recommend using the most recent version of Google Chrome for a seamless experience.
On other browsers (Brave, Safari, Firefox, Microsoft Edge, Mobile Safari, Opera, etc.) you may see some minor differences and possibly run into minor issues.
Here are some general troubleshooting tips that may help if you are experiencing issues:
1. Refresh the page
It may sound too easy, but oftentimes a simple refresh is all that's needed to get back on track.
2. Log out and log back in
Logging out of Thrive will ensure a new session is started on the most up-to-date version of the Thrive site. Click here to log out.
3. Make sure your browser is up to date
You can click here to see if your browser is up to date. If Thrive used to work on your browser before, you can try rolling back your browser to an earlier version.
4. Check your add-ons
If your browser has add-ons or extensions that block cookies or scripts (e.g. ad-blockers, anti-virus or privacy-tracking apps), try disabling these add-ons and run the action again. Learn more.
5. Clear your browser cache and cookies
Clear your browser's cache and cookies. Close and re-open the browser once that's done to try again.
6. Try a different browser
Lastly, switch to a different browser. This may indicate the browser requires an update from Thrive.
Still have questions? We are here to help!
Start a chat with us by clicking the bubble at the bottom-right of this page.