Troubleshooting

Something not quite right? Here are the most common issues and their causes

24 articles in this collection
Written by Joe Barlow, Ashley Fankhauser, Chris and 4 others

FAQ (Frequently Asked Questions)

Quick answers to common questions

Written by Ashley Fankhauser
Updated over a week ago

Products Not Syncing

Changes made in Thrive Inventory by Shopventory not pushing to your point of sale or ecom platform? Here are troubleshooting steps to take

Written by Joe Barlow
Updated over a week ago

Barcode Scanning FAQs

Having trouble when scanning?

Written by Valerie
Updated over a week ago

How to Use Live Chat

The live chat button and its functions

Written by Chris
Updated over a week ago

Duplicate Products

Where duplicates come from and how to deal with them

Written by Joe Barlow
Updated over a week ago

Pushing All Un-synced Products

The advanced option to ensure sure your inventory is synced to your integrations.

Written by Mario
Updated over a week ago

How to Delete Products in your Merchant Account Integration Provider

Deleting inventory in Clover, Square, Shopify, WooCommerce, and PayPal Here

Written by Ashley Fankhauser
Updated over a week ago

System Specifications

Recommended OS and Browser settings

Written by Ruth
Updated over a week ago

I can't log in!

Get back into your account

Written by Kayla
Updated over a week ago

Images

Common Issues With Inventory Photos

Written by Ruth
Updated over a week ago

Common Issues

Spreadsheet Upload Troubleshooting

Common problems when using the spreadsheet Bulk Upload feature

Written by Joe Barlow
Updated this week

Negative Quantities

Troubleshooting for Negative Inventory Quantities

Written by Joe Barlow
Updated over a week ago

Inventory Tracking "Disabled"

What it means and how to change it

Written by Mario
Updated over a week ago

Can't Update Quantities

Common issues with entering quantities and receiving inventory

Written by Valerie
Updated over a week ago

Ad-Blockers and Thrive

Common issues with ad blockers and javascript blockers.

Written by Chris
Updated over a week ago

"Authentication Credentials Not Provided" Error

Simply log out and log back in

Written by Valerie
Updated over a week ago

Reauthorize Integration Error

Re-connecting your integration to Shopventory

Written by Joe Barlow
Updated over a week ago

Provider-Specific Issues

WooCommerce Troubleshooting

Troubleshooting steps for common WooCommerce errors and known issues

Written by Valerie
Updated over a week ago

Missing Sales History (Clover)

Missing sales or gaps in the sales history

Written by Joe Barlow
Updated over a week ago

Known Issue: Square Quantities Not Displaying

Not seeing quantities in your Squareup.com items list?

Written by Chris
Updated this week

Variable Pricing

"Variable" pricing selected in your POS? Here's why.

Written by Joe Barlow
Updated over a week ago

Clover Station Login Issues

Troubleshoot login issues on Clover devices

Written by Ashley Fankhauser
Updated over a week ago

Variants Not Supported (Clover)

Integration does not support products with variants

Written by Valerie
Updated over a week ago

Setting up a new Clover MID

Transferring inventory from your existing Clover account to a new one

Written by Joe Barlow
Updated over a week ago