Troubleshooting

Something not quite right? Here are the most common issues and their causes

24 articles in this collection
Written by Jacques Reulet II, Joe Barlow, and Roslind Burks

FAQ (Frequently Asked Questions)

Quick answers to common questions

Written by Jacques Reulet II
Updated over a week ago

Products Not Syncing

Changes made in Shopventory not pushing to your point of sale?

Written by Joe Barlow
Updated over a week ago

Barcode Scanning FAQs

Having trouble when scanning?

Written by Jacques Reulet II
Updated over a week ago

How to Use Live Chat

The live chat button and its functions

Written by Jacques Reulet II
Updated over a week ago

Duplicate Products

Where duplicates come from and how to deal with them

Written by Joe Barlow
Updated over a week ago

Pushing All Un-synced Products

The advanced option to make sure your Shopventory inventory is synced to your POS

Written by Jacques Reulet II
Updated over a week ago

How to Delete Products in your Merchant Account Integration Provider

Deleting inventory in Clover, Square, Shopify, WooCommerce, and PayPal Here

Written by Jacques Reulet II
Updated over a week ago

System Specifications

Recommended OS and Browser settings

Written by Jacques Reulet II
Updated over a week ago

I can't log in!

Get back into your account

Written by Roslind Burks
Updated over a week ago

Images

Common Issues With Inventory Photos

Written by Jacques Reulet II
Updated over a week ago

Common Issues

Spreadsheet Upload Troubleshooting

Common problems when using the spreadsheet Bulk Upload feature

Written by Joe Barlow
Updated over a week ago

Negative Quantities

Troubleshooting for Negative Inventory Quantities

Written by Joe Barlow
Updated over a week ago

Inventory Tracking "Disabled"

What it means and how to change it

Written by Jacques Reulet II
Updated over a week ago

Can't Update Quantities

Common issues with entering quantities and receiving inventory

Written by Roslind Burks
Updated over a week ago

Ad-Blocker and Shopventory

Common issues with ad blockers and javascript blockers.

Written by Jacques Reulet II
Updated over a week ago

"Authentication Credentials not Provided" Error

Simply log out and log back in.

Written by Jacques Reulet II
Updated over a week ago

Reauthorize Integration Error

Re-connecting your integration to Shopventory

Written by Joe Barlow
Updated over a week ago

Provider-Specific Issues

WooCommerce Troubleshooting

Troubleshooting steps for common WooCommerce errors and known issues

Written by Jacques Reulet II
Updated over a week ago

Missing Sales History (Clover)

Missing sales or gaps in the sales history

Written by Joe Barlow
Updated over a week ago

Known Issue: Square Quantities Not Displaying

Not seeing quantities in your Squareup.com items list?

Written by Jacques Reulet II
Updated over a week ago

Variable Pricing

"Variable" pricing selected in your POS? Here's why.

Written by Joe Barlow
Updated over a week ago

Clover Station Login Issues

Troubleshoot login issues on Clover devices

Written by Jacques Reulet II
Updated over a week ago

Variants Not Supported (Clover)

Integration does not support products with variants

Written by Roslind Burks
Updated over a week ago

Setting up a new Clover MID

Transferring inventory from your existing Clover account to a new one

Written by Joe Barlow
Updated over a week ago