Go to Shopventory
All Collections
Troubleshooting
Troubleshooting
Something not quite right? Here are the most common issues and their causes
+3
24 articles in this collection
Written by
Joe Barlow,
Ashley Fankhauser,
Chris
and 3 others
FAQ (Frequently Asked Questions)
Quick answers to common questions
Written by
Ashley Fankhauser
Updated over a week ago
Products Not Syncing
Changes made in Thrive Inventory by Shopventory not pushing to your point of sale or ecom platform? Here are troubleshooting steps to take
Written by
Joe Barlow
Updated over a week ago
Barcode Scanning FAQs
Having trouble when scanning?
Written by
Valerie
Updated over a week ago
How to Use Live Chat
The live chat button and its functions
Written by
Chris
Updated over a week ago
Duplicate Products
Where duplicates come from and how to deal with them
Written by
Joe Barlow
Updated over a week ago
Pushing All Un-synced Products
The advanced option to ensure sure your inventory is synced to your integrations.
Written by
Mario
Updated over a week ago
How to Delete Products in your integration
Deleting inventory in Clover, Square, Shopify, WooCommerce, and PayPal Here
Written by
Ashley Fankhauser
Updated over a week ago
System Specifications
Recommended OS and Browser settings.
Written by
Ashley Fankhauser
Updated over a week ago
I can't log in!
Get back into your account
Written by
Kayla
Updated over a week ago
Images
Common Issues With Inventory Photos
Written by
Ashley Fankhauser
Updated over a week ago
Common Issues
Spreadsheet Upload Troubleshooting
Common problems when using the spreadsheet Bulk Upload feature
Written by
Joe Barlow
Updated over a week ago
Negative Quantities
Troubleshooting for Negative Inventory Quantities
Written by
Joe Barlow
Updated over a week ago
Inventory Tracking "Disabled"
What it means and how to change it
Written by
Mario
Updated yesterday
Can't Update Quantities
Common issues with entering quantities and receiving inventory
Written by
Valerie
Updated over a week ago
Ad-Blockers and Thrive
Common issues with ad blockers and javascript blockers.
Written by
Chris
Updated over a week ago
"Authentication Credentials Not Provided" Error
Simply log out and log back in
Written by
Valerie
Updated over a week ago
Reauthorize Integration Error
Re-connecting your integration to Shopventory
Written by
Joe Barlow
Updated over a week ago
Provider-Specific Issues
WooCommerce Troubleshooting
Troubleshooting steps for common WooCommerce errors and known issues
Written by
Valerie
Updated over a week ago
Missing Sales History (Clover)
Missing sales or gaps in the sales history
Written by
Joe Barlow
Updated over a week ago
Known Issue: Square Quantities Not Displaying
Not seeing quantities in your Squareup.com items list?
Written by
Chris
Updated over a week ago
Variable Pricing
"Variable" pricing selected in your POS? Here's why.
Written by
Joe Barlow
Updated over a week ago
Clover Station Login Issues
Troubleshoot login issues on Clover devices
Written by
Ashley Fankhauser
Updated over a week ago
Variants Not Supported (Clover)
Integration does not support products with variants
Written by
Valerie
Updated over a week ago
Setting up a new Clover MID
Transferring inventory from your existing Clover account to a new one.
Written by
Joe Barlow
Updated over a week ago