Troubleshooting
Something not quite right? Here are the most common issues and their causes
24 articles
+3Written by Joe Barlow, Mario, Valerie and 3 others
+3FAQ (Frequently Asked Questions)
Quick answers to common questions
Written by Ashley Fankhauser. Updated this week
Products Not Syncing
Changes made in Thrive not pushing to your point-of-sale or e-com platform? Here are the troubleshooting steps to get you back on track.Written by Joe Barlow. Updated over a week ago
Barcode Scanning FAQs
Having trouble when scanning?Written by Valerie. Updated over a week ago
How to Use Live Chat
The live chat button and its functions
Written by Chris. Updated over a week ago
Duplicate Products
Where duplicates come from and how to deal with themWritten by Joe Barlow. Updated over a week ago
Pushing All Un-synced Products
The advanced option to ensure sure your inventory is synced to your integrations.Written by Mario. Updated over a week ago
How to Delete Products in your integration
Deleting inventory in Clover, Square, Shopify, WooCommerce, and PayPal HereWritten by Ashley Fankhauser. Updated over a week ago
System Specifications
Recommended OS and Browser settings.Written by Ashley Fankhauser. Updated over a week ago
I can't log in!
Get back into your account
Written by Kayla. Updated over a week ago
Images
Basic information on uploading images from products.Written by Ashley Fankhauser. Updated over a week ago