Thrive

FAQ (Frequently Asked Questions)

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How to Use Live Chat

The Professional Plan is our most popular option for customers. Here are more details on why it's worth the switch!

Benefits of the Professional Plan

Reasons for upgrading your account to Standard today.

Benefits of the Standard Plan

Make sure the Starter Plan is the right fit for you.

Benefits of the Starter Plan

What's Included in the Free Basic Plan?

Changes made in Thrive not pushing to your point-of-sale or e-commerce platform? Here are the troubleshooting steps to get back on track.

Products Not Syncing

Barcode Scanning FAQs

Where duplicates come from and how to deal with them

Duplicate Products

The advanced option to ensure sure your inventory is synced to your integrations.

Pushing All Un-synced Products

Troubleshooting for Negative Inventory Quantities

Negative Quantities

Inventory Tracking "Disabled"

Common issues with entering quantities and receiving inventory

Can't Update Quantities

System Specifications

Common issues with ad blockers and javascript blockers.

Ad-Blockers and Thrive

"Authentication Credentials Not Provided" Error

Reauthorize Integration Error

Methods to contact Customer Care with details on response times

How to Contact Customer Care

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Common Questions

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Reports

Inventory

Settings

Find answers and get help from Intercom Support and Community Experts

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