When connecting Shopify or Square integrations, a process called "mapping" is required.
Mapping is simply choosing which integration corresponds to which location. Here is an example of a Square account with 4 stores mapping locations to a Thrive account:
Every location you use in Square or Shopify should be mapped to its own Thrive location. If there are not enough Thrive locations already created, you will have the option to create new locations when mapping.
In this example, the "Cap Hill" location has the "SQ - CAP HILL" Square integration mapped to it.
If you add a new location to your merchant account, you can add it to Thrive later. Go to your integration settings and click "Update location mapping" here:
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For Square users...
You do not have to map all Square locations to Thrive. If you have more than one location mapped in Thrive, you can unmap the location in Thrive. To do that, head to your Settings>Location & Integrations and click on one of the Square sales integrations.
From there, you'll be able to see the other locations on the Square account (mapped and unmapped). Click the gear icon next to the location you are wanting to unmap and click the "Remove mapping" option.
If you only have one location mapped to Thrive, you will not see the "Remove mapping" option. If you are wanting to remove that Square, you'll need to disconnect it completely.
NOTE: By unmapping, this will deactivate your inventory sync with that location and remove all sales from Thrive Inventory. Further sales will also not be processed and this cannot be undone.
To unmap a location in Square, you will need to deactivate that location (on Square directly), as shown here.
For Shopify users...
The primary or default location in Shopify must be mapped. Any additionally created locations are optional.
If you have secondary locations that are mapped to us, you can unmap the location in Thrive. To do that, head to your Location & Integrations page and click on one of the Shopify sales channels. From there, you'll be able to see the other locations on the Shopify account (mapped and unmapped). Click the gear icon next to the location you are wanting to unmap and click the "Remove mapping" option.
If you are trying to unmap the primary/default location in Shopify, you will not see the "Remove mapping" option. To remove the default Shopify, you can disconnect it completely or reconfigure your default location in Shopify directly.
NOTE: By unmapping, this will deactivate your inventory sync with that location and remove all sales from Thrive. Further sales will also not be processed and this cannot be undone.
To unmap a location in Shopify, more information can be found here on Shopify's Help Center, but here's the option you're looking for: