What are Custom Amounts?

A sale for a "Custom Amount" (also referred to as a "Custom Item") is created when a sale is made that is not linked to a particular product. 

For example, rather than selecting and selling an item that costs $30, the employee at the register would receive $30 into the register. 

Here is how it would appear in the Sales Report: 

  • Custom Amounts/Items are always Uncategorized.
  • There may be an item name, that just means a name was entered at the time of the sale. 
  • There is no way to edit Sales Reports. If a Custom Amount was entered, it will remain there going forward.

Because no item was selected at the time of the sale, Shopventory has no way to link that sale to any item in the inventory. Therefore we do NOT recommend using the register's option for custom amounts/items once Shopventory is connected.

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Avoiding Custom Amount sales

Shopventory recommends merchants only sell items that have already been created in the Shopventory inventory. This means selecting from the existing items on the register instead of using a keypad to receive a custom amount.

Once a Custom Amount entry is made on the Sales Report, there is no option to link it to an item for sales history. That item's quantity will need to be updated manually (be sure to leave a note!). Custom Amount sales are uncategorized in the Sales Reports.

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Please let us know if you have any questions. We are here to help!


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