What is a duplicate?
A duplicate is a product that appears more than once in the same location. These are separate products, but with matching information. Having duplicate products can cause both sales and inventory history to be off, so it is important to understand what to do when you come across one.
Duplicates are usually caused when a product that already exists is created again. This can happen either in Thrive Inventory by Shopventory or in the connected merchant account.
Duplicates often occur when a user consistently makes changes in both the merchant account and in Thrive which is why we recommend making all of your inventory changes in Thrive only.
Sometimes products may look like duplicates in Thrive, but they are not actually duplicated.
A product that is sold at two locations will show up twice in your inventory list.
A product that came from two separate integrations (e.g. Square and Shopify) will also be listed independently; these may need to be merged, but they are not true duplicates.
For help determining what action you should take, please refer to the flow chart below:
If you're still not sure where your account stands or how to proceed, please contact customer care for assistance.
For more information on the actions above:
"Clear merchant account": The process of deleting products in each platform (Clover, Square, Shopify, etc) varies. Learn more
"Merge Process": This refers to choosing one integration as your "master" inventory list. You will need to have a Thrive team member reset your account, delete all inventory from the other integration(s), import the master list, and export from Shopventory to the other integration(s).
If you need to reset your account, please contact support for help.
How to Import from your Integration
How to Export to an Integration
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