Before you make the change...

We never want Customers to have a bad experience, and we'd hate to lose your business. If you're having issues, the chat button in the lower right-hand corner of the page goes to actual humans in the U.S. who are ready and trained to help. 

We want your feedback! If there's a reason you're canceling a paid plan, we would love it if you gave us a shot to address it. Like any small business, our customers are our livelihood and everyone who asks for help gets an answer. You can also email us at 

(or just click the blue live chat button)


What is "Basic" service?

Basic service means that Shopventory stops communicating inventory information to your point of sale. Once you move to Basic, you'll have to switch to making all inventory updates and changes in your point of sale provider's system. Learn More

Our free Basic plan gives you access to our sales reporting and dashboard insights at no charge. However, it DOES NOT INCLUDE:

  • Cost reporting
  • Inventory History
  • Low Inventory Alerts
  • Bundles
  • Vendor Management
  • Purchase Orders


Making the switch

To quit a paid plan and move to Basic, you'll have to visit the Billing Info section of the Settings tab in your Shopventory account.

Note: Deleting or uninstalling the Shopventory app from your device does not cancel your subscription.

Simply click on the Change Plan button, then select the "Free Basic" option from the options panel to discontinue your paid plan.

If you are unable to downgrade or unsure how, please contact us!

You can upgrade again to a paid plan at any time. Your inventory history will not be tracked while you remain on the Basic plan, but should you choose to come back, Item histories for the period of your previous subscription will be restored.


IMPORTANT: If you disconnect your POS integration from Shopventory, or request to have your account disabled, your inventory history will disappear and cannot be recovered. 

To remove Shopventory from your device, you'll have to visit your point of sale provider's app store or contact your point of sale provider to uninstall the Shopventory app. 


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Please let us know if you have any questions. We are here to help!

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