We have different methods for contacting our Customer Care team, whether you want someone to help set up your account, show you everything Thrive is capable of, or just answer a question.
Chat
Chat is the best and fastest method to receive assistance from our Customer Care team.
You can start a chat by clicking the green chat bubble at the bottom right-hand corner of your screen. During available chat hours, we will reply within 3 minutes.
Our chat hours are Monday through Friday from 9 AM to 8 PM EST.
If it is outside our chat hours, we will follow up in the chat when we are back. Respond when you can; we understand you are busy running a business.
Check out this article for more details about chatting with the Customer Care Team:
Email us at help@thrivemetrics.com, and the Customer Care team will respond within 1 business day.
The more details (screenshots and examples) included, the better. 😉
Text
Text us at 858-271-4000 and one of the Customer Care Representatives will reply during our available hours.
Callbacks
Leave us a voicemail at 858-271-4000.
Be sure to include:
Your name
E-mail address
Company name
Details on what you need help with
Our Customer Care Team will call you back within 1 business day.
Things to Note:
Companies on the Starter plan will receive responses to chats and texts within 1 business day. Compare currently available plans here.
Callbacks are unavailable on the Starter plan and Thrive Stock Counts app (for Clover).